AV-SYSTEMS ENGINEER

Job Summary:

The AV Systems Engineer supports, maintains, and troubleshoots audio-visual equipment across the organization. This role ensures conference rooms are ready for use and provides technical support during meetings. Responsibilities also include contributing to system design, configuration, and documentation. Experience with AV technologies and tools like Cisco Telepresence and WebEx is preferred.

Position Description

Overview:

We are seeking a skilled AV Systems Engineer to oversee the use, operation, movement, and storage of all audio-visual (AV) equipment across our facilities. In this role, you will provide day-to-day technical support for meetings and events, ensure all AV systems are operational, and assist customers with the use and troubleshooting of conference room technology. You will also contribute to the design, configuration, and maintenance of AV and collaboration systems infrastructure to support a seamless end-user experience.

Key Responsibilities:

AV Operations & Support
Conduct daily conference room checks to verify all AV equipment is online, functioning, and fully charged
Provide hands-on technical support for meetings, including video conferencing, audio, WebEx, room and laptop connectivity
Support customers during meetings by facilitating video teleconferencing, presenting laptop or room computer content, and managing virtual meeting platforms
Troubleshoot and resolve AV-related issues in a timely and efficient manner
Log customer support transactions and resolutions in ServiceNow
Systems Engineering & Architecture
Design and define AV and IT systems architecture for new or existing environments
Coordinate system development including design, integration, security, and formal testing
Develop advanced engineering solutions to highly complex problems across AV, network, and collaboration systems
Install, configure, test, and maintain AV hardware and software, including system management tools
Perform advanced systems modeling, simulation, and analysis related to AV environments
Process & Documentation
Prepare and maintain documentation for standard operating procedures, troubleshooting guides, and engineering workflows
Monitor technology trends, recommend new AV and collaboration technologies, and support process improvement initiatives
Ensure system reliability and security, including support for backup and redundancy planning

Basic Qualifications:

Bachelor’s degree in a relevant field and 5+ years of related experience, or an equivalent combination of education and experience
Hands-on experience troubleshooting and supporting AV systems and conferencing technologies
Experience supporting telephony, video, and network-based collaboration devices
Strong customer service orientation with excellent written and verbal communication skills
Proficiency in tools like ServiceNow or similar ticketing systems

Desired Skills:

Minimum of four years’ experience with modern AV technologies
Experience with Cisco collaboration tools including Telepresence endpoints, WebEx, Cisco CMS, and Cisco Jabber
Familiarity with enterprise AV infrastructure, including video switching, digital signage, and integrated control systems (e.g., Crestron, Extron)
Working knowledge of network fundamentals and systems integration in secure environments

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Benefits

401k w/ Matching
Parental Leave
Life Insurance
Flexible Schedule
Paid Time Off
Paid Holidays
Health insurance
Dental Insurance
Vision Insurance
Employee Referral
Performance Bonus
Professional Development Reimbursement
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 “At Meridian Systematics, LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success”.

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